Without a wait list
47% booked
- Cancellations are found too late to refill.
- Staff phone down a list, one patient at a time.
- New patients are quoted the next free date weeks out.
On-demand appointment marketplace
Quickly find top ranking physicians — and get seen sooner
Stay on top of your health with AppointmentNotify. Book available appointments, join your doctor’s Smart Wait List, and get notified the moment an earlier slot opens up.
- 24.1 days
- average wait without us
- $150B
- lost to missed appointments each year
Built for both sides
One platform for patients and their care providers
Everything that makes an appointment happen sooner — searching, booking, the wait list, and the conversation around it.
Patients
Book appointments sooner
No more waiting weeks to see your doctor. Book available appointments that match your schedule, in a few taps.
Patients
Get auto-notified of new openings
Patients are notified immediately when their tagged providers post newly available appointments, so they can claim them.
Providers
Chat with staff and patients in real time
Text chat across your practice for a streamlined workflow, and with patients to raise satisfaction — from wherever you are.
Providers
Auto-fill newly available slots
No need to manually fill an open slot in your appointment book. AppointmentNotify can do it for you automatically.
The problem
Patients wait weeks. Providers watch slots go empty.
Merritt Hawkins’ 2017 Survey of Physician Appointment Wait Times found new-patient waits rising sharply, while cancellations leave paid-for capacity unused.
24.1 days
to get a non-emergency appointment in large metro markets
Up 30% since 2014
32 days
average wait across mid-sized metro markets
32.8% longer than large markets
$150B
cost of missed appointments to US healthcare each year
Group practices carry $100B+ of it
Average days to a new-patient appointment
15 large metro and 15 mid-sized markets, five specialties, 2017.
| Specialty | Market | Days |
|---|---|---|
| Family medicine | Mid-sized markets | 56.3 |
| All specialties | Mid-sized markets | 32 |
| Family medicine | Large markets | 29 |
| All specialties | Large markets | 24.1 |
Source: Merritt Hawkins Survey of Physician Appointment Wait Times, 2017 and 2014.
For patients
The barrier to accessing care keeps rising. When the next opening is a month away, people delay care, use urgent care for routine needs, or skip the visit entirely.
For providers
Every no-show and late cancellation drains revenue and takes an appointment away from someone who needed it. Front-desk staff spend hours calling down a list to refill a single slot.
Our solution
The slot that just opened, offered to the patient who wants it
AppointmentNotify is an on-demand appointment marketplace that balances both sides: patients stop waiting indefinitely, and providers stop chasing empty slots.
- Smart Wait List
- Patients — or the practice on their behalf — join a preferred provider’s wait list. When a slot opens, everyone who matches is alerted in real time.
- Auto-fill, hands free
- Practices can let the platform book the opening automatically, so a cancellation refills itself without a single phone call.
- One schedule across locations
- Multi-location practices manage doctors, staff and office hours in one place, with a consolidated view of every appointment.
How a freed slot gets filled
- 1
A slot frees up
A patient cancels or reschedules, or the practice posts an opening.
- 2
The list is matched
We match wait-listed patients by doctor, location and their preferences.
- 3
Everyone is alerted
Push, SMS and in-app alerts go out in under a minute.
- 4
First to claim is booked
The slot is booked instantly and every other offer is withdrawn.
The whole platform in one picture
Patients on one side, practices on the other, the wait list in between
Both sides use the same appointment record, so a change made by either one reaches the other instantly.
For patients
Find a doctor
Search by specialty, name or location and see real open times.
Book or join the wait list
Take the next open slot, or ask to be told when an earlier one appears.
Claim the alert
One tap from the notification books the freed appointment.
Message the practice without phone tag
AppointmentNotify
Smart Wait List engine
- Matches the wait list by doctor, location and patient preferences
- Sends push, SMS and in-app alerts in under a minute
- Books the first patient to claim, then withdraws every other offer
- Keeps one consolidated calendar for patients and practices
HIPAA-compliant, with a BAA signed per practice
For doctors and staff
Publish your schedule
Office hours, slot length and rules per doctor and per location.
Front desk works in one place
Walk-ins, phone bookings, check-in and the wait list, all in one screen.
Openings refill themselves
A cancellation goes straight back out to the wait list.
Chat with patients and across the practice
What changes
The same week, with the gaps filled
Each square is an appointment slot. Dotted squares are capacity a practice has already paid for and cannot sell once the day passes.
With AppointmentNotify
90% booked
- A freed slot is offered to everyone who matches, at once.
- The first patient to claim it is booked automatically.
- Patients are seen sooner; the schedule stays full.
One cancellation, minute by minute
9:04 AM
Cancellation
A patient cancels tomorrow’s 10:30 visit.
9:04 AM
Wait list matched
11 patients match this doctor, location and time.
9:05 AM
Alerts sent
Push, SMS and in-app, all within a minute.
9:06 AM
Slot booked
First patient to tap gets it; other offers close.
For patients
See your doctor sooner, without chasing the office
Find the right doctor nearby
Search by specialty, name or location and compare real availability.
Book, reschedule or cancel
Manage every appointment yourself, without calling the office.
Be first in line
Join the wait list and get alerted the moment an earlier slot opens.
Ask a question
Message your practice about scheduling and non-urgent questions.
For doctors and practices
A full schedule, without the phone calls
Every location, one calendar
Set hours, slot length and booking rules per doctor and per site.
Refill cancellations automatically
The wait list fills the gap; no one has to call down a list.
Roles for your whole team
Front desk and associate doctors see only what they should.
Compliance built in
Signed BAA, encrypted records and an audit trail of every access.
Our mission
Defining the future of healthcare appointments
- Engaging patients and their providers for a valuable healthcare experience
- Enabling access, one patient at a time
- Improving health outcomes, one patient at a time
- A secure, HIPAA-compliant patient engagement marketplace for on-demand appointments
- Patients seek earlier appointments; providers see fewer no-shows and late cancellations
- A more efficient engagement for both sides, and a more valuable healthcare experience
Patient (access + engagement) = valuable health outcomes
Patients and providers work from a single, consolidated view of every appointment across all provider facilities, with intelligent notifications and real-time text chat.
HIPAA by design
Encryption in transit and at rest, audited access to every record, and a Business Associate Agreement signed with each practice.
Made for real practices
Multiple locations, associate doctors and front-desk staff, each with their own permissions and schedules.
Scheduling, not treatment
We handle access to care, never clinical advice. For emergencies, patients are told to call 911.
So why wait, when you can use the platform right now?
Managing appointments on demand to improve the healthcare experience for patients and providers alike.
Contact us
Talk to us about your practice
Tell us how your schedule works today and we will show you what a Smart Wait List would fill in a typical week.
- Where to find us
- New York, NY — serving practices across the US
- In an emergency
- Call 911. AppointmentNotify is for scheduling only and is not for urgent or emergency care.